All free shipping orders will be shipped USPS mail. Depending on the weight of the order they may either go USPS Priority mail or USPS Frist Class with tracking number. In some cases we may upgrade your free shipping and use FedEx Ground.
All orders are shipped in plain packaging. The words “Condom Kingdom”, “happysperm.com”, or our logos are NOT printed on the outside of your package. It is 100% Discreet!
Our return address is discreetly printed on your package as follows:
We ship fast! All orders placed by 2 PM EST will be shipped out the same day (Excluding Saturday, Sunday, and Holidays). All orders are shipped from our warehouse location, Philadelphia, PA 19147. We do not use any 3rd party drop ship companies. When you place an order with us, it comes from us! We ship to residential and commercial address, APO, FPO and AEO.
We are not responsible for lost/stolen packages with a confirmed delivery status from the shipper/carrier. Please call the shipper/carrier for any claim you may have.
We are not responsible and no refund will be issued if your package is lost due to an error on your part (such as an incorrect address, missing apartment number, having no one available to receive the package, etc.) If your package is returned to us we will refund you for the cost of the product(s) ONLY; shipping and/or handling charges are non-refundable under this circumstance.
If your package is lost prior to delivery, please contact us by phone or e-mail as soon as possible. If the package is not delivered, we will contact the carrier to investigate. Pending the results of the investigation we will replace your package or issue you a refund.